- For Windows 7 64-bit and Premier Pro 5.5 (and perhaps 6 or others) this fixed it: Go to the C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Plug-ins\Common directory and move 2 files to your desktop - simple as that. The 2 files are called "ExporterQuicktime.prm" and "ImporterQuicktime.prm" and are plugins. (If you wait as the program loads then freezes, you'll see each of these is the file Premiere Pro gets stuck on.) After doing this, use Task Manager to close PP and restart. It then all works but be patient as loading can take 1 min or 5. You may also need to make sure PP is allowed through the firewall and that your anti-virus (such as perhaps AVG according to some people) is not blocking it. Other users report reinstalling Apple Quicktime as working. Others say using Task Manager to close the Adobe server exe file. And others say to delete a folder in Documents for Adobe. However, the only solution that works for me is firewall and then moving those 2 plugins to the desktop. Now, I don't fully understand why that works - but it does in my case. Update: I double-checked the firewall enabling - I found it still worked if I disabled the firewall 'allow' settings. So, perhaps some can disregard that part of the solution! (contributor: Leon French)
- There are many possible reasons. Here are some things to try to get around the problem:
- steve vallino said:
My problem was solved by un installing "Macdrive" from my PC.
- Andrew Horowitz said:
There was a corruption in the preferences file. Now Premiere has a few files on your system including layouts which is under My docs/adobe/premiere
When I deleted the new layouts, all worked well.
So, if you set up new layouts and things get weird, try removing these files in the mydocs directory
- Luis Mederos said:
My problem was the workingset.prsl file in the Styles folder under the MyDocuments tree per Andrew's post above.
Thx again for posting your solution as it made me look in the Styles folder.
- Stephen Lynch said:
Wow, same complete lock-up problem, the above fix worked for me as well - I deleted the entire Adobe folder in 'My Documents' which Premiere recreates automatically. Thanks.
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