Support:kb404610 Unsupported format or damaged file when you import MP4 clips

• Error message "Unsupported format or damaged file" when you import MP4 clips into Premiere Pro CS3

When you attempt to import XDCAM EX clips or MP4 files into Adobe Premiere Pro CS3, you receive the error message "Unsupported format or damaged file."

2 working solutions are 1. Download the ad2ac3dec.dll (AC3 Stream Decoder) by MainConcept AG and place it in the main Premiere Folder. 2. or change the .MP4 extention to .MOV